Get In Touch
Talk to a real person, not a ticket queue.
Every message sent to Polar Hair Co Inc is read and answered by our own Houston-based support team — never an outsourced call center, never a bot pretending to be human. Use whichever method below is easiest for you.
Four direct lines to a real Polar Hair Co Inc team member
We list every contact method openly, with no account, login, or purchase required to reach us. Pick whichever fits your question best.
For order questions, returns, ingredient questions, or anything in writing. We reply within 1 business day.
help@polarhairofficial.comPhone
Speak with our support team directly during business hours for urgent or time-sensitive order issues.
+1 302-567-1008Live chat
Available directly on polarhairofficial.com during business hours for quick pre- and post-purchase questions.
Open live chat on our site →For written correspondence, formal notices, or returned mail, use our registered U.S. business address below.
Houston, TX 77064 →Write to us directly
Fill in the form and it will open your email application with your message addressed to help@polarhairofficial.com, ready to send. Nothing you type is stored on this website — you stay in control until you actually hit send in your own email app.
| Monday – Friday | 10:00 AM – 6:00 PM |
| Saturday – Sunday | Closed |
What can we help you with today
Many questions can be answered instantly through our published policies. Here’s where to look first, and how to reach a person if you still need one.
Order status & tracking
Orders ship within 1–2 business days and typically arrive in 4–6 business days. Check your confirmation email for tracking, or email us your order number.
View Shipping Policy →Returns & refunds
You have 30 days from delivery to request a return or refund. Email us with your order number to start the process — no restocking runaround.
View Return & Refund Policy →Ingredients & patch testing
Questions about PPD, hydrogen peroxide, or how to patch-test before your first use — our team can walk you through the full ingredient list.
View Product Page →Billing & payment
Questions about a charge, a declined payment, or a receipt. We never see or store your full card number — payments are processed by PCI-compliant providers.
Email Billing Support →Privacy & data requests
Request access to, correction of, or deletion of the personal data we hold about you, as described in our Privacy Policy.
View Privacy Policy →Press & wholesale
For media inquiries or bulk/wholesale interest, email us with “Press” or “Wholesale” in the subject line and our team will follow up directly.
Email Our Team →Our response commitment: Every email, form submission, and live chat message is answered by a member of our Houston, Texas support team — not an automated system — within 1 business day, and usually much sooner. Phone calls and live chat placed during posted business hours (Monday–Friday, 10:00 AM–6:00 PM Central Time) are answered in real time. If you contact us outside business hours, we respond the next business day.
Who you’re contacting
For full transparency, here is the complete legal identity of the company behind polarhairofficial.com and this support channel.
Polar Hair Co Inc — registered in Texas, USA
- Legal business name
- Polar Hair Co Inc
- Doing business as
- Polar Hair Official
- State registration (Texas SOS)
- File No. 806556168
- Principal business address
- 17350 State Hwy 249, Ste 220 #35408, Houston, TX 77064, USA
- Support email
- help@polarhairofficial.com
- Support phone
- +1 302-567-1008
- Support hours
- Mon–Fri, 10:00 AM–6:00 PM CT
- Markets served
- Shipping and support within the United States only
Full company details, including our official state registration and complete legal terms, are also published on our About Us page and in our Terms of Service.
Related pages
Last updated and effective: July 22, 2026 — Polar Hair Co Inc, 17350 State Hwy 249, Ste 220 #35408, Houston, TX 77064, USA. Texas SOS File No. 806556168.
