Privacy Policy
Your data, protected as precisely as our formula.
This page explains, in plain language, exactly what personal information Polar Hair Co Inc collects when you shop for Instant Dye Shampoo at polarhairofficial.com, why we collect it, who we share it with, and the choices and rights you have over it at every step.
Who this policy covers, and how it applies to you
Who we are
Polar Hair Co Inc, doing business as Polar Hair Official, operates polarhairofficial.com from Houston, Texas, and ships Instant Dye Shampoo exclusively to addresses within the United States. This policy applies to any personal information we collect through our website, checkout process, customer support channels, and marketing emails.
What “personal information” means here
Personal information means any detail that identifies you or could reasonably be linked to you — your name, shipping address, email, phone number, order history, or device data. It does not include information that has been fully anonymized so it can no longer be traced back to you.
By visiting polarhairofficial.com or placing an order, you are agreeing to the practices described on this page. If you do not agree with any part of this policy, please do not submit personal information to us, and contact help@polarhairofficial.com with any questions before you check out.
How your information moves through our store, step by step
These sections follow the order your data actually travels through when you shop with us — from the moment you land on a product page to the moment your order arrives.
Information you give us directly
When you browse polarhairofficial.com, sign up for updates, or place an order for Instant Dye Shampoo, we collect the details you type into our forms: your full name, shipping and billing address, email address, phone number, chosen shade, and any message you send our support team or live chat. If you contact us about a reaction or product concern, we also keep the details you choose to share so we can investigate and respond properly.
Payment information
We do not store your full card number, CVV, or bank details on our own servers. Card payments are entered directly into a PCI-DSS compliant payment processor’s secure fields and tokenized by that processor. We receive only a payment confirmation, the last four digits of your card, and the card type, which we use to match your payment to your order and to help you if you ever dispute a charge.
Order and fulfillment information
Once you check out, we generate an order record containing the items purchased, quantity, price paid, shipping method, and delivery status. This record is shared with our fulfillment operations and the shipping carrier solely to pack and deliver your Instant Dye Shampoo, and to give you tracking updates.
Device and browsing information
Like most websites, our site automatically logs technical data when you visit: your IP address, browser type, device type, pages viewed, referring page, and approximate location derived from your IP. This is collected through standard server logs and website analytics tools, and helps us understand which pages are useful, catch broken links, and detect fraudulent traffic.
Marketing preferences
If you opt in to receive emails about restocks, new shades, or promotions, we keep a record of your email address and your subscription status. You can withdraw consent at any time using the unsubscribe link in every marketing email, or by emailing help@polarhairofficial.com. Withdrawing does not affect order-related emails such as shipping confirmations, which are necessary to fulfil your purchase.
Customer reviews
If you submit a product review, we display your first name (or chosen display name) and review text publicly. We do not publish your email address, phone number, or shipping address alongside a review, and every published review comes from a verified purchaser.
Why we collect information, in specific terms
We only use personal information for purposes connected to running our store honestly and serving you well. We do not build advertising profiles to sell to unrelated third parties.
Order fulfillment
To process payment, pack your Instant Dye Shampoo, generate shipping labels, and send tracking and delivery notifications.
Customer support
To respond to emails, live chat messages, and phone calls about your order, shade selection, or product questions.
Fraud and security
To detect suspicious orders, prevent chargebacks and stolen-card use, and keep our checkout and accounts secure.
Legal compliance
To meet tax, accounting, cosmetic-safety, and adverse-event recordkeeping obligations under applicable U.S. law.
We may also use aggregated, de-identified data (for example, “how many visitors viewed the Purple shade page this month”) to improve our product page, shipping estimates, and inventory planning. This aggregated data cannot be used to identify you personally.
Cookies, pixels, and how to control them
Essential cookies
Keep your shopping cart, checkout session, and login state working correctly. Our site cannot function properly without these.
Analytics cookies
Help us understand which pages are visited, how long people stay, and where visitors drop off before completing checkout, so we can fix friction points.
Marketing cookies
Used only if you have opted in, to measure whether an email or promotion led to a visit or purchase. These are never used to build a profile sold to outside advertisers.
Managing cookies: Most browsers let you block or delete cookies through their settings menu, and you can set your browser to notify you before a cookie is placed. Blocking essential cookies may prevent checkout from working correctly. Where required by applicable state law, we will display a cookie choice tool so you can adjust non-essential cookies without leaving the page.
How long we keep information, and how we secure it
Order records
Kept for as long as needed to fulfil your order, handle returns within our 30-day window, and satisfy U.S. tax and accounting recordkeeping requirements, typically several years after purchase.
Marketing data
Kept until you unsubscribe or request deletion, whichever comes first. Once you unsubscribe, we retain only a suppression record so we do not accidentally email you again.
Support and safety records
Adverse-event or safety-complaint records are retained for the period recommended under FDA cosmetic recordkeeping practices, so we can respond to any follow-up inquiry accurately.
Security measures: Our checkout and account pages run over SSL/TLS encryption. Card data is tokenized by our PCI-DSS compliant processor and never touches our own servers in full. Internal access to customer records is limited to staff who need it to fulfil orders or provide support, and we use reasonable administrative and technical safeguards to protect data against unauthorized access. No online system is completely immune to risk, and if we ever become aware of a security incident affecting your personal information, we will notify affected customers and relevant authorities as required by applicable U.S. state breach-notification laws.
The choices you have over your own information
Every U.S. customer has the rights below. Residents of California and other states with comprehensive privacy laws have additional statutory rights, also listed here.
Available to every customer
You may ask us at any time to (a) tell you what personal information we hold about you, (b) correct inaccurate information, (c) delete your information, subject to what we must legally retain, and (d) unsubscribe from marketing email. Submit any of these requests using the form below or by emailing help@polarhairofficial.com.
Additional rights for California residents (CCPA/CPRA)
If you are a California resident, you also have the right to know the categories of personal information we have collected, disclosed, or sold in the prior 12 months (we have not sold any); the right to opt out of any future sale or sharing of personal information; the right to limit use of sensitive personal information; and the right not to be discriminated against for exercising these rights. We will not deny you service, charge you a different price, or provide a lower quality of service because you exercised a privacy right.
Verifying your request: To protect your data from being disclosed to the wrong person, we may ask you to confirm your name, the email address on the order, and, for larger requests, a recent order number before we act on it. We will respond to verifiable requests within the timeframe required by applicable law, generally within 45 days.
Children’s privacy and email communications
Not directed to children
Instant Dye Shampoo and polarhairofficial.com are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13, consistent with the Children’s Online Privacy Protection Act (COPPA). If we learn that we have inadvertently collected information from a child under 13, we will delete it promptly. A parent who believes their child has provided us information may contact help@polarhairofficial.com to request deletion.
Email marketing (CAN-SPAM)
Every marketing email from Polar Hair Co Inc includes our physical business address and a working unsubscribe link, consistent with the CAN-SPAM Act. We honor unsubscribe requests within 10 business days and never sell your email address to another company for their own marketing.
The company responsible for this policy
Polar Hair Co Inc — registered in Texas, USA
- Legal business name
- Polar Hair Co Inc
- Doing business as
- Polar Hair Official
- State registration (Texas SOS)
- File No. 806556168
- Principal business address
- 17350 State Hwy 249, Ste 220 #35408, Houston, TX 77064, USA
- Privacy contact
- help@polarhairofficial.com
- Customer support hours
- Mon–Fri, 10:00 AM–6:00 PM Central Time
This Privacy Policy works alongside our Terms of Service and Return & Refund Policy. If any detail here ever needs verifying, our support team can confirm it directly.
A real team, at a real, verifiable address
| Monday – Friday | 10:00 AM – 6:00 PM |
| Saturday – Sunday | Closed |
Access, correct, delete, or opt out — tell us what you need
Fill in the fields below and select the type of request. When you press send, your email application will open with your details pre-filled and addressed to help@polarhairofficial.com, so you can review and send it yourself.
How we handle changes to this policy
We may update this Privacy Policy as our practices, products, or applicable law change. When we make a material change, we will update the “Last updated” date at the bottom of this page, and where required by law, provide additional notice such as a banner on our site or an email to subscribed customers. We encourage you to review this page periodically.
All of our policies, in one place
Last updated and effective: July 22, 2026 — Polar Hair Co Inc, 17350 State Hwy 249, Ste 220 #35408, Houston, TX 77064, USA. Texas SOS File No. 806556168.
