Payment Policy
How you pay, what you’re charged, and how it’s protected.
This page explains, in plain language, exactly which payment methods we accept at polarhairofficial.com, when your card is charged, how your payment details are protected, and what to do if a charge doesn’t look right. It applies to every order for Instant Dye Shampoo placed on our site.
Every major card, accepted at checkout
We accept the following payment cards for all orders placed on polarhairofficial.com. Every card is processed through our encrypted, PCI-compliant checkout — you never send card details to Polar Hair Co Inc directly, and we never see or store your full card number.
What we don’t accept: we do not accept cash, checks, money orders, wire transfers, cryptocurrency, gift cards, or buy-now-pay-later installment plans. Payment is limited to the card networks listed above, charged in a single transaction at the time your order is placed.
When and how your card is charged
Charged at checkout
Your card is authorized and charged in full when you complete checkout — not later, and not in installments. There is no separate “pre-authorization” that sits on your account before shipment; the amount you approve is the amount collected.
One transaction, one order
Each order results in exactly one charge for the full order total shown at checkout, including product price, applicable sales tax, and any shipping fee. We do not split a single order into multiple charges.
No recurring billing
Instant Dye Shampoo is sold as a one-time purchase, not a subscription. We do not store your card for automatic reorders and will never charge your card again without a new, separate checkout that you complete yourself.
If an order is canceled before it ships — whether by you within our stated cancellation window or by us for a reason described in this policy — any authorization is voided or refunded in full to the original payment method. See our Return & Refund Policy for cancellation and refund timing.
The price you see is the price you pay
Every price on polarhairofficial.com is shown in U.S. Dollars (USD). Instant Dye Shampoo is priced at $34.95 per 200 ml bottle, with per-bottle pricing and shipping clearly shown for 1, 2, and 3-bottle orders on the product page before you enter any payment information.
What’s included in your total
Your checkout total is calculated as: product price, plus applicable state and local sales tax based on your shipping address, plus any shipping fee shown at checkout (waived automatically on qualifying multi-bottle orders). This full total — not a partial figure — is what your card is charged.
Sales tax collection
As a U.S.-registered retailer, Polar Hair Co Inc collects state and local sales tax in states where we are required to do so under applicable economic nexus and sales tax laws. The exact tax amount is calculated at checkout based on your delivery address and displayed as a separate line item before you confirm payment.
No hidden checkout fees
We do not add undisclosed “processing,” “convenience,” or “handling” fees at payment. Any charge beyond the listed product price is limited to the sales tax and shipping fee shown on the order summary, consistent with FTC guidance against drip pricing and hidden fees.
Promotional codes & discounts
Discount codes, when valid and entered correctly, are applied to the order subtotal before tax is calculated, and the adjusted total is shown for your review before you submit payment. Expired or invalid codes are rejected at checkout with no charge applied.
How your card details are protected
SSL/TLS encryption
Every checkout page on polarhairofficial.com is served over an encrypted HTTPS connection, so your card number, expiration date, and security code are encrypted in transit between your browser and our payment processor.
PCI DSS-compliant processing
Card payments are processed by third-party payment processors that maintain Payment Card Industry Data Security Standard (PCI DSS) compliance. Card data is tokenized by the processor; Polar Hair Co Inc’s own systems never receive or store your full card number, expiration date, or security code.
Fraud monitoring
Our payment processor applies automated fraud-screening tools — including address verification (AVS) and card security code (CVV) checks — to every transaction before it is authorized, helping prevent unauthorized use of stolen card details.
What we never ask for: Polar Hair Co Inc will never ask you to email, text, or read your full card number, security code, or online banking password to our support team. If you receive such a request claiming to be from us, please report it to help@polarhairofficial.com immediately.
Fraud prevention and order review
To protect both our customers and our business from payment fraud, we may take the following steps on certain orders before shipment.
Additional verification on flagged orders
Orders that our fraud-screening tools flag as higher-risk — for example, a shipping address that does not match the billing address on file with the card issuer — may require additional verification, such as a confirmation email or a call to the number on your order, before we ship.
Right to cancel and refund a suspected fraudulent order
If we cannot verify that an order was authorized by the cardholder, we reserve the right to cancel the order and issue a full refund to the original payment method rather than ship it, in order to protect the cardholder from unauthorized charges.
One account, one shipping address per verification check
We may limit the quantity shippable to a single address or payment method within a short window if our systems detect unusual repeat-purchase patterns consistent with card testing or resale fraud.
If a payment doesn’t go through, or your statement looks unfamiliar
Declined or failed payments
If your payment is declined, no charge is placed on your card and no order is created. Common causes include an expired card, an incorrect billing ZIP code, or your card issuer’s own fraud controls. We recommend confirming your card details, trying a different card from the list above, or contacting your card issuer directly, then retrying checkout.
What appears on your statement
Successful charges for Instant Dye Shampoo appear on your card or bank statement under a billing descriptor beginning with POLAR HAIR CO or POLARHAIROFFICIAL.COM, together with our support phone number, +1 888-462-3453, so the charge is easy to recognize.
Don’t recognize a charge? Please contact us first at help@polarhairofficial.com or +1 302-567-1008 before disputing a charge with your bank — most billing questions can be resolved directly and faster than a formal chargeback.
Refunds to your original payment method
When a refund is approved under our Return & Refund Policy, it is issued back to the same card used for the original purchase — we cannot send a refund to a different card, bank account, or as store credit unless you request that alternative and we agree to it in writing.
Refund timing
Approved refunds are submitted to your card issuer within a few business days of approval. Most card issuers post the credit to your statement within 5–10 business days after that, though this final step is controlled by your bank, not by us.
Partial and full refunds
Depending on the outcome of your return or refund request, you may receive a full refund of the order total or a partial refund reflecting the portion approved, as detailed in our Return & Refund Policy.
Chargeback rights
Nothing in this policy limits your right to dispute a charge with your card issuer under the federal Fair Credit Billing Act. We simply ask that you contact us first so we can resolve most issues without the delay of a formal dispute process.
USD pricing, and shipping within the United States
All prices, taxes, and totals on polarhairofficial.com are displayed and charged in U.S. Dollars (USD) only. We do not offer checkout in other currencies. Polar Hair Co Inc currently ships exclusively to addresses within the United States, as described in our Shipping Policy; if you hold a card issued outside the United States, your card issuer — not Polar Hair Co Inc — may apply a foreign transaction fee or perform its own currency conversion, at a rate set by your issuer.
Who processes your payment
Here is the complete legal identity of the company that collects and is responsible for your payment when you order from polarhairofficial.com.
Polar Hair Co Inc — registered in Texas, USA
- Legal business name
- Polar Hair Co Inc
- Doing business as
- Polar Hair Official
- State registration (Texas SOS)
- File No. 806556168
- Federal EIN
- 35-2960667
- Principal business address
- 17350 State Hwy 249, Ste 220 #35408, Houston, TX 77064, USA
- Billing descriptor
- POLAR HAIR CO
Full contractual terms are published in our Terms of Service and Privacy Policy. Card payments are handled by our third-party, PCI DSS-compliant payment processor on our behalf.
Quick answers to common payment questions
Not currently. Checkout on polarhairofficial.com accepts Visa, Mastercard, American Express, Discover, JCB, and UnionPay only. We do not offer PayPal, digital wallets, or installment financing at this time.
Yes. Your card is charged in full at the moment you complete checkout, not when your order ships. Orders are typically dispatched within 1–2 business days of that charge.
No. Each order must be paid in full using a single card. If you would like to purchase multiple bottles, choose the relevant quantity on the product page and pay for it in one transaction.
We do not store your full card number on our own servers. Our payment processor may securely tokenize your card, at your option, so you can check out faster next time — you can decline this at checkout.
Email help@polarhairofficial.com or call +1 302-567-1008, Monday–Friday, 10:00 AM–6:00 PM Central Time. Live chat is also available on our site during business hours.
Reach our support team directly
| Monday – Friday | 10:00 AM – 6:00 PM |
| Saturday – Sunday | Closed |
All of our policies, in one place
Last updated and effective: July 22, 2026 — Polar Hair Co Inc, 17350 State Hwy 249, Ste 220 #35408, Houston, TX 77064, USA. Texas SOS File No. 806556168. EIN 35-2960667.
