Age Restriction Policy
Age Restriction & Minimum Age Policy
Instant Dye Shampoo is an oxidative hair-color formula built around active chemical ingredients, including p-Phenylenediamine (PPD) and hydrogen peroxide. Because of that, Polar Hair Co Inc restricts every purchase, every account, and every interaction on this website to adults aged 18 and over. This page explains why, how we enforce it, and what happens if we ever suspect it’s been broken.
Our product is a cosmetic, but it isn’t a neutral one
An active oxidative formula, not a wash-in tint
Instant Dye Shampoo works through an oxidative chemical reaction, using p-Phenylenediamine (PPD) and hydrogen peroxide to permanently bond color into the hair shaft. These are the same class of active ingredients found in salon-grade permanent color, and they carry a real, disclosed risk of allergic or irritant skin reactions in a portion of users, regardless of age. We believe a purchase decision involving ingredients like these should always sit with a responsible adult.
Sound judgment matters as much as the label
Reading and following a patch-test instruction, timing a 10-minute application correctly, and recognizing an adverse skin reaction early all require the kind of judgment we associate with adulthood. That’s a separate question from whether the law classifies hair dye as an age-restricted substance — it’s a standard we hold ourselves to voluntarily, because it’s the right way to sell a chemical cosmetic.
In plain terms: nothing in the Federal Food, Drug, and Cosmetic Act (FD&C Act) legally classifies over-the-counter oxidative hair dye as an age-restricted product the way alcohol or tobacco are restricted. Polar Hair Co Inc has chosen, on its own initiative, to sell Instant Dye Shampoo only to adults aged 18 and over, and to keep every part of this storefront — listings, checkout, advertising, and customer communication — built around that adult audience.
You must be 18 or older to buy from, or use, this site
This applies to every visitor, every account, and every order on polarhairofficial.com — there is no exception for a parent ordering on a minor’s behalf for the minor’s own use.
Purchasing
Only individuals aged 18 or older may place an order, create an account, or complete checkout on polarhairofficial.com. By submitting an order, you confirm that you meet this requirement.
Intended use
Instant Dye Shampoo is formulated, labeled, and marketed for use by adults. It is not intended for application on, or purchase for the purpose of coloring the hair of, anyone under 18.
Accounts & browsing
Creating a customer account, subscribing to our email list, and using live chat all require the same 18-and-over standard. We do not knowingly permit anyone under 18 to register on our site.
Verification is built into checkout, not bolted on afterward
We do not run a document-upload age gate before you can browse Instant Dye Shampoo, since the product page itself is informational and adult-oriented in tone and imagery. Age is confirmed at the point where it actually matters: the moment an order is placed.
Checkout age attestation
Every order requires the customer to affirmatively confirm they are 18 years of age or older before payment can be submitted. This confirmation is logged against the order record.
Adult-verified payment methods
We accept payment only through card networks and payment processors (including Visa, Mastercard, American Express, and PayPal) that independently require the account holder to be an adult in order to hold a card or wallet in their own name.
Billing name and address matching
Order details are screened for consistency between the billing name, shipping address, and payment method, which helps us flag orders that look like they may have been placed by someone using an adult’s payment details without permission.
Manual review when something looks off
If our team has a genuine reason to believe an order was placed by a minor — for example, a support message that says so directly — we pause fulfillment and reach out to the account holder before shipping.
We deliberately do not ask customers to upload a driver’s license, passport, or other government ID at checkout. Collecting sensitive identity documents for a low-risk cosmetic purchase would create more privacy exposure than it prevents, so we rely on checkout attestation, adult-verified payment rails, and order-level review instead.
We build every ad, listing, and email for an adult audience
Whether you find us through a search result, a shopping listing, a social ad, or an email newsletter, the same adult-only standard applies to how we market Instant Dye Shampoo.
No child-directed targeting
We do not design creative, choose interests, or select placements aimed at audiences under 18. Our advertising targeting excludes age brackets associated with minors wherever the advertising platform allows that control.
Honest, adult-appropriate imagery
Photography, before-and-after imagery, and on-site copy reflect an adult grooming context. We do not feature models who are, or appear to be, under 18, and we do not use cartoon mascots, toy-like packaging, or other elements designed to appeal to children.
Accurate claims, every placement
The performance claims in our ads and listings — the 10-minute application time, ammonia-free formulation, and up-to-6-week wear — always match the product label and the description on our product page, consistent with truth-in-advertising standards under the FTC Act.
Children’s online privacy: polarhairofficial.com is a general-audience commercial website that is not directed at children, and we do not knowingly collect personal information from anyone under 13. If we become aware that a child under 13 has submitted personal information to us, we will delete it promptly, consistent with the Children’s Online Privacy Protection Act (COPPA). Full details on how we collect and use data are in our Privacy Policy.
Age is only part of using this product responsibly
Meeting the 18-and-over standard does not remove the need to follow the safety steps printed on every carton and repeated across our site.
Patch test, every time, before every first use
Because the formula contains PPD and hydrogen peroxide, we recommend a 24-hour skin patch test before any full application — including for returning customers trying a new shade for the first time. This instruction is printed on the carton, repeated on the product page, and included in every shipment’s care pamphlet.
Not a substitute for professional advice
If you are pregnant, nursing, have a known sensitivity to hair-dye ingredients, or have previously had a reaction to a coloring product, we recommend speaking with a physician or dermatologist before using Instant Dye Shampoo, regardless of your age.
Coal-tar hair-dye caution: under FDA cosmetic labeling regulations for hair dyes containing coal-tar color agents (21 CFR 740.18), our packaging and product page carry the required caution statement and patch-test instructions. This applies to every adult purchaser and cannot be waived by a customer’s account settings, order notes, or customer-service request.
What happens if we believe an order came from a minor
Order paused, not silently shipped
If our team has a reasonable basis to believe an order was placed by someone under 18, we pause fulfillment before the package leaves our facility and contact the billing account holder for confirmation.
Cancellation and full refund
Where we cannot confirm the purchaser meets the 18-and-over requirement, we cancel the order and issue a full refund to the original payment method — no restocking fee, no partial credit.
Account and access restrictions
We reserve the right to close or restrict any account we determine was created or used by a person under 18, consistent with our Terms of Service.
If you believe a minor has placed an order on our site
We take this seriously and will act quickly. Contact us using the details below and include the order number or the email address used at checkout if you have it — this lets us locate the order and pause it without delay.
Email help@polarhairofficial.com or call +1 302-567-1008 during our support hours (Monday–Friday, 10:00 AM–6:00 PM Central Time). We will cancel or refund any confirmed underage order and remove the associated account on request.
The U.S. rules this policy is built around
These are the specific federal standards that shape how we sell, label, and advertise Instant Dye Shampoo, and how we treat every customer’s data.
FD&C Act & MoCRA
The Federal Food, Drug, and Cosmetic Act and the Modernization of Cosmetics Regulation Act of 2022 (MoCRA) govern cosmetic labeling, ingredient disclosure, and adverse-event reporting. Our ingredient list, cautionary statements, and patch-test instructions follow these standards.
21 CFR 740.18
This FDA regulation requires a specific caution statement and patch-test instruction on the label of coal-tar hair dyes. It appears on our product carton, product page, and shipment insert exactly as required.
Section 5, FTC Act
This federal law prohibits unfair or deceptive advertising practices. It’s why our marketing never overstates results and never targets or depicts anyone under 18.
COPPA
The Children’s Online Privacy Protection Act restricts how websites may collect data from children under 13. We do not knowingly collect data from children of any age and remove any such data if it’s ever identified.
This policy works alongside our other published policies
Our full Terms of Service govern who may use this site and place orders. Our Privacy Policy explains exactly what data we collect and why. Our Return & Refund Policy and Shipping Policy apply equally to every verified adult order, including any order cancelled under this Age Restriction & Minimum Age Policy.
Speak with a real person on our team
Polar Hair Co Inc
- Legal business name
- Polar Hair Co Inc
- Doing business as
- Polar Hair Official
- State registration (Texas SOS)
- File No. 806556168
- Principal business address
- 17350 State Hwy 249, Ste 220 #35408, Houston, TX 77064, USA
- Support hours
- Mon–Fri, 10:00 AM–6:00 PM CT
- Markets served
- Shipping within the United States only
All of our policies, in one place
Last updated and effective: July 22, 2026 — Polar Hair Co Inc, 17350 State Hwy 249, Ste 220 #35408, Houston, TX 77064, USA. Texas SOS File No. 806556168.
